Constructing super sales ‘me’
Day 51 – 314 days to go!
You walk into the shop to buy a pair of shoes. You need shoes, you have the money for shoes, the shop even has the shoes that you absolutely want – but you walk out of there without buying.
What happened?
You walk into a shop to buy a new pair of trousers. You only need one pair of black trousers, you have the money, the shop has what you want – but you walk out of there not only with the black pair, but with the blue and green pair too.
What happened?
Service
We know what it is like to experience good and bad service.
What really gets up your nose with sales people?
Here are some of my pet hates:
- Talks to much and doesn’t listen to me
- Smells like they haven’t bathed in a week
- Doesn’t have knowledge about the product
- Lying
- Patronizes me
- Attitude of ‘I don’t care’
- Not engaging, doesn’t ask questions, just stands there.
- The worst one for me: ignores me.
What causes you to like and buy from a sales person?
- They go one step further – they are helpful.
- They listen to what I am saying both verbally and silently.
- They know product and have confidence.
- Inspire confidence and excitement in me about their product.
- They take away the ‘pain‘ I had ie providing me with a solution
- What qualities do you enjoy in a good sales person?
Being a SuperSales ‘me’
We know the difference between a good sales person and a bad one. We have had both good and bad experiences. Yet what attitude do we have when we approach our customers or potential customers? Do we approach with a disengaged, disinterested, who cares attitude? Or do we approach with an interested, confident and listening attitude.
If you want to be a good sales person – go spend two days trying to buy various things from retail to services. Note what it is like to be treated like gold, and what is like to be treated like scum. Make notes and evaluate yourself according to your notes – be truthful. We are so quick to judge others but make excuses for ourselves.
Would you really like to be served by yourself – if you were would you buy or run a mile?
Take action – even if it is just a smile, a hello and an interest in your customer. You will be amazed at the results!
